Frequently Asked Questions

 

 

v     How far in advance should I make a reservation?

 

v     Do you accept reservations over the phone?

 

v     Can I modify my reservation once it has been taken?                                                                    

 

v     How do you schedule time for deliveries or pick-ups?

                                                                                                                                            

v     How should I prepare my site for delivery?

 

v     Do you charge for delivery and pick-up?

 

v     Do you allow customers to pick-up there own equipment?

 

v     When do you deliver and pick-up the rental equipment?

 

v     How much do you charge for setup of chairs and tables?

 

v     How much do you charge for delivery of tables and chairs up stairs or into residential homes?

 

v     Is an adult required to be present during delivery of the rental equipment?

 

v     When am I responsible for the equipment?

 

v     When I place an order and require an immediate delivery can you accommodate this request?

 

v     Am I required to clean rental items?

 

v     When ordering ice cream, do you require any advance notice?

 

v     Are gift certificates available?

 

v     I have a comment or suggestion, is there a way to provide you feedback?

                                                                                                                       

 

 

How far in advance should I make a reservation?

 

We recommend that you make a reservation 90 days in advance to guarantee the equipment is available for your event date.

 

Back to top

 

 

 

Do you accept reservations over the phone?

 

Yes.  The majority of our customers make their reservations over the phone.

 

Back to top

 

 

 

Can I modify my reservation once it has been taken?

 

Yes.  Modifications should be made well in advance of your event date to ensure equipment availability.

 

Back to top

 

 

 

How do you schedule time for deliveries or pick-ups?

 

When providing our customers with a delivery or pick-up time it is our general estimate and may vary by one to three hours depending on other deliveries, traffic, etc.  In an effort to provide the highest quality service to our customer we will do our very best to contact you if your delivery will be late.  If you require a very specific time we can accommodate your request for a nominal charge.

 

Back to top

 

 

 

How should I prepare my site for delivery?

 

It is always appreciated if vehicles are removed from the driveway if equipment must be taken to a garage area or backyard.  If a tent setup is required the lawn should be mowed and setup area cleared.

 

Back to top

 

 

 

Do you charge for delivery and pick-up?

 

No / Yes.  Free delivery is provided to locations within Dearborn.  A nominal charge will be added for all deliveries and pick-ups to communities outside of Dearborn.  You can check the delivery / pick-up rates for your area by viewing our Delivery Rates page.

 

Back to top

 

 

 

Do you allow customers to pick-up there own equipment?

 

No. We exclusively deliver and pick-up all of our equipment.

 

Back to top

 

 

 

When do you deliver and pick-up the rental equipment?

 

In general, we deliver your order the day prior to your event and pick-up the equipment the day after your event is complete.

 

Back to top

 

 

 

How much do you charge for setup of chairs and tables?

 

Unless arrangements have been made previous to delivery or pick-up we do not set-up nor take-down tables and chairs.  You can check our rates for table set-up / tear-down and chair set-up / tear-down on our products page.

 

Back to top

 

 

 

How much do you charge for delivery of tables and chairs up stairs or into residential homes?

 

Arrangements must be made prior to delivery.  We charge $15.00 per quarter hour (15 minutes) with a one-quarter hour minimum.

 

Back to top

 

 

                                            

 

Is an adult required to be present during delivery of the rental equipment?

 

Yes.  We require that an adult be present to accept, confirm, and sign the event contract.  It allows the opportunity to ensure the order is correct and all equipment is present.

 

Back to top

 

 

 

When am I responsible for the equipment?

                                                           

Upon delivery, when you take possession of the equipment until the time equipment is picked up, counted, and has been checked in by our driver.

 

Back to top

 

 

 

When I place an order and require an immediate delivery can you accommodate this request?

 

Yes.  We can accommodate any last minute request for delivery, however, we may impose an addition service charge.

 

Back to top

 

 

 

Am I required to clean rental items?

 

Yes.  A $25.00 labor charge will be applied for any equipment returned excessively dirty or with tape / debris not removed.  

 

Back to top

 

 

 

When ordering ice cream, do you require any advance notice?

 

Yes.  We require a minimum period of two days prior to delivery.

 

Back to top

 

 

 

Are gift certificates available?

 

Yes.  We offer gift certificates for equipment rentals.

 

Back to top

 

 

 

I have a comment or suggestion, is there a way to provide you feedback?

 

We always welcome your feedback.  This allows us to better serve our customers.   Please send your feedback to contactpartytimeunlimited.com

 

Back to top

 

 

Partytime Unlimited, LLC

(313) 971 - 4024

We are located in Dearborn, Michigan and service the surrounding communities.

Information subject to change without notice.

All rights reserved.