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Full payment is due on delivery
and must be paid in cash unless alternative payment arrangements have been
agreed upon in advance. We only accept
checks from businesses and organizations.
Our rental charges are for time
out, not time used so make your selections carefully. Rates quoted are for single use (one
occasion) daily rentals unless otherwise noted. Items rented for Saturday or Sunday use are
delivered Friday or Saturday and usually are picked up Monday. If you require the use of the rental items
for longer than 48 hours call for our long term rental rates. We DO NOT provide any refunds for unused
rental equipment.
We encourage you to make your
reservation well in advance (90 days or more) to ensure equipment availability
for your event date.
When providing our customers
with a delivery time it is our general estimate and may vary by one to three
hours depending on other deliveries, traffic, etc. In an effort to provide the highest quality
service to our customer we will do our very best to contact you if your
delivery will be late arriving at your location.
Deliveries are made to the
single closest location or ground level drop off point (door, garage, dock,
etc.) that is accessible to our truck.
We will place the rental equipment in your desired location for a
nominal fee if arrangements have been made in advance. Rental equipment will be placed in one
designated place and must be returned to the same location for pick-up.
Equipment delivered to
businesses, schools, churches, etc. will be dropped off outside or just inside
the entrance of a building pending any staircases, obstacles, etc. We will
place the rental equipment in your desired location for a nominal fee if
arrangements have been made in advance.
We double count each order to
avoid the possibility of mistakes. Upon
delivery we ask that you check and count all items with the delivery person to
ensure your order is correct. When
taking possession you are accepting the count on the contract and are fully
responsible and identification will be required from the individual signing for
delivery.
It is up to our discretion to
apply additional charges for last minute deliveries or pick-ups.
We strive to provide the highest
quality customer service to all of our customers, however, when we schedule
delivery or pick-up at your site and our driver must wait for an unreasonable period
of time we charge for each quarter hour (15 minute intervals) of downtime at an
hourly rate of $60.00 to cover our cost of driver / equipment downtime.
Unless arrangements have been made
previous to delivery or pick-up we do not set-up nor
take-down tables and chairs. We will
provide this service for a nominal fee if arrangements have been made in
advance.
Late charges will be imposed to
the rental invoice at the regular daily rental rate to customers who do not
make themselves available during the scheduled equipment pickup time.
When providing our customers
with a pick-up time it is our general estimate and may vary by one to three
hours depending on other deliveries, traffic, etc. In an effort to provide the highest quality
service to our customer we will do our very best to contact you if we will be
late arriving at your location for pick-up.
Rental equipment must be
returned to same location where it was placed upon delivery. Equipment must be stacked neatly, clean, and
ready for pick-up. A $25.00 labor charge
will be applied for any delays due to equipment not returned to delivery point,
tables & chairs not folded and stacked, removing tape / debris, or the
return of excessively dirty equipment.
The customer is
responsible for rental items from the time of delivery until time the equipment
is picked up, counted, and is checked in by our driver.
Lost, Damaged, or Broken items
will be charged to the customer at the full product replacement value. We double count each order to avoid the
possibility of mistakes. Upon delivery
we ask that you check and count all items with the delivery person to ensure
your order is correct. When taking
possession you are accepting the count on the contract and are fully
responsible.
All rental equipment should be
used appropriately as any prudent individual would use there own property. Tables and chairs are not to be used as
ladders or stepping stools.
Responsibility for the rental
equipment remains with the customer from the time of delivery to the time
equipment is picked up, counted, and checked in by our driver. Please be sure rented items are secured when
not in use and protected from the weather.
Rental quotes include set-up and
take-down of tents on lawns or soft surfaces.
Additional charges may apply for set-up on concrete, asphalt, or other
surfaces. Some site locations may
require a free site inspection to determine your requirements for some tents. The customer is responsible for permits,
event insurance, and any other associated fees.
Most tents require some type of
anchoring system, many require several large stakes to
be driven into the ground. It is the
customers’ responsibility to contact Miss Dig (1-800-482-7171)
7-10 days prior to the scheduled tent setup date to ensure set-up space is
clear of underground obstructions.
Damage to underground utilities, sprinkler systems, etc. is not the
responsibility of the rental company.